1. Introduction
Welcome to Al Wesam Management Services Sdn Bhd ("Company", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how your information is collected, used, and safeguarded when you use our Enterprise Digital Systems and Private Cloud solutions.
2. Information Collection
We collect information that you provide directly to us when you use our software, request support, or communicate with us. This may include:
- Contact Information (name, email address, phone number).
- Business Information (company name, registration number, tax details).
- Technical Data (IP address, browser type, system logs).
3. Use of Information
We use the information we collect to:
- Provide, operate, and maintain our digital systems.
- Improve and personalize our services.
- Understand and analyze how you use our systems.
- Communicate with you for technical support and updates.
- Ensure compliance with Malaysian regulatory standards (IRBM E-Invoicing).
4. Data Ownership & Management
4.1 Data Ownership
The Client is the sole owner of all data entered into the Software. The Company acts as a Data Processor for management and maintenance purposes only.
4.2 Support Access
Where the database is hosted on The Company’s server, The Client grants The Company access to the data strictly for providing technical support and maintenance services.
4.3 Backups
The Company shall perform automated daily backups at 6:00 AM. The Company shall not be liable for data loss occurring between backup cycles.
4.4 Confidentiality
Both parties shall maintain the confidentiality of all technical and commercial information. No sensitive data shall be shared with third parties without explicit written consent, except where required by law.
5. Data Security
We implement "Stealth Security" protocols, including Cloudflare Tunnels, to ensure your data remains invisible to direct external attacks. Our architecture is designed to prioritize absolute data sovereignty, minimizing exposure to third-party SaaS risks.
6. Your Rights
In accordance with the Personal Data Protection Act (PDPA) 2010 of Malaysia, you have the right to access, correct, or request the deletion of your personal data. For any inquiries regarding your data, please contact us at the details provided below.
7. Contact Us
If you have questions or comments about this policy, you may contact us at:
Al Wesam Management Services Sdn Bhd
(1659379-P)
+60 11-1157 2825
Kuala Lumpur, Malaysia